Privacy Policy

CoreDeskAI ("we", "us", "our") provides an AI-powered customer support and voice agent platform. This policy explains what information we collect, how we use it, and the choices you have.

• Account information — your email address and organization details when you sign up.
• Usage data — how you interact with the dashboard, features used, and diagnostic or log data needed to operate and troubleshoot the service.
• Conversation data — messages, calls, and other content exchanged between your AI agents and your customers through channels you connect (chat, voice, email, phone, and social integrations).

• To provide, operate, and maintain the CoreDeskAI service.
• To improve our AI agents' accuracy and quality, including evaluating and refining automated responses.
• To detect, prevent, and address technical issues and abuse.
• To communicate with you about your account and the service.

Application data is stored on Convex, our cloud database provider, in the EU region. We apply reasonable technical and organizational measures to protect data in transit and at rest.

We rely on the following third-party services to operate CoreDeskAI:

• Clerk — user authentication and account or organization management.
• Google OAuth — optional sign-in and integrations you choose to connect (for example Gmail or Calendar).
• Groq — AI model inference used to power agent responses.

Each of these providers processes data under their own privacy policies, and only receives the data necessary to perform their function.

• Delete your account — you may request deletion of your account and associated data at any time.
• Export your data — you may request a copy of the data associated with your account.
• You may also request correction of inaccurate data or ask questions about how your data is processed.

For any privacy-related questions or requests, contact us at privacy@coddeskai.com.